Services - Operational Support

Our clients have access to operational support by telephone and email, with no maximum time limits, no minimum charges and no hourly fees. Nearly all support requests are resolved within minutes, by a real person during the very first call or following the first email request. This is all included in our Software Maintenance Plan which is very reasonably priced for a fixed monthly fee (some exceptions apply).

Professional Support and Assistance

All customer support is provided by qualified and experienced staff located at our offices in Oregon. All of our support staff are experts in the use and operation of the LSSe64 software, and most have prior experience working directly for law firms. Clients can call with any operational support question, and they can call as often as they want. We are committed to providing prompt, professional and courteous assistance that you can always depend on.

Convenient Access

For assistance, just give us a call or drop us an email - whichever you prefer. Our clients have direct access to the people who they know can help. You will never be routed through inefficient and complicated phone systems or electronic "ticketing" systems.

Knowledge and Experience

Most of our staff members have prior experience as law firm employees, so we have plenty of law office experience. We know law firms and we know the LSSe64 software. If one person isn't able to answer your question right away, they will get you to a person who can, usually within just a few minutes.

Immediate Assistance

Nearly every support call is answered immediately and most support calls can be handled by the first person you speak with. There is never a problem getting through to someone who can actually help - no matter what the question or problem.

Emergency Contact

In the event of an after-hours emergency, the administrator of your firm may contact LSS using the emergency contact information provided by LSS. Rest assured that someone is always available to help in an emergency - including weekends and holidays (additional charges apply).

Scheduled After-Hours Help

Planning to install a software upgrade or perform a server migration over the weekend? Call LSS ahead of time and schedule a dedicated support representative to be on-call for any assistance that might be needed (additional charges apply).