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Operational Support
All customer support is provided by
qualified and experienced staff
located at our offices in Eugene,
OR. Clients can call with any
operational support question, and
they can call as often as they want.
LSS is committed to providing
prompt, professional and courteous
assistance that you can depend on.
Convenient
Access
When calling LSS, you won't be
routed through an automated phone
system and you won't be asked for a
customer number. You can also
receive prompt assistance by fax,
email or on-line chat. The
choice is yours.
Knowledge
and Experience
The support staff at LSS knows law
firms and legal management software
better than anyone. Each
member of the LSS support team has,
on average, nearly 20 years
experience using and supporting the
LSS software in law firms just like
yours.
Immediate
Assistance
Nearly every call is answered
immediately. And over 99% of
all support calls can be handled by
the first person you speak with.
There is never a problem getting
through to someone who can actually
help - no matter what the question
or problem.
Emergency Contact
In the event of an after-hours
emergency, the administrator of your
firm can contact LSS using the
emergency contact cell phone number
or e-mail address provided by LSS.
You can rest assured that someone is
always available to help in an
emergency - including weekends and
holidays. |
After-Hours Help
Installing a new release or upgrading your network over the weekend?
Call LSS ahead of time and schedule a dedicated support
representative to be on-call for any assistance that might be
needed.
Developer Access
Top-level developers are always available to speak with you.
Whether you have a request for a program enhancement or want to
discuss a special project unique to your firm, developers are always
ready to help.
Service Packs
If something isn't working correctly, our first priority is to
resolve the problem. Any possibility of a programming error is
immediately escalated to the highest level. Programming
errors, although rare, are almost always resolved the same day, and
often times a program fix can be delivered within minutes of our
notification.
Client Services Website
LSS maintains a special client services website where customers can
access product documentation, newsletters, administrator reports,
operational tips, insider news, technical information and software
downloads. It's there for added convenience, but customers are
never forced to use it - they can call us directly for personal
assistance any time they want.
Technical and Operational Consulting
Questions unrelated to LSS? Whether it's a question regarding
office procedures, bookkeeping, operating systems, networking
issues, antivirus software, word processing, or fixing a problem on
a home computer - LSS is available to help. And we're often
easier to reach than your other vendors.
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